August 20, 2008

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 FAQs

Is shopping in the Xlibris Bookstore safe?
How do I make an online payment?
What are the shipping costs?
How long will it take for my order to arrive?
Can I have my order shipped to my PO Box or APO address?
What is the return policy?
Can I purchase Xlibris books offline?
How can I learn more about an Xlibris author?
Can I contact Xlibris authors?
What does an Xlibris book look like?

Is shopping in the Xlibris Bookstore safe?

Yes! Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it can't be read as the information travels over the Internet.

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How do I make an online payment?

Your purchase can be made with a Visa, MasterCard, or American Express. At this time we do not accept debit cards.
On the Billing screen, please enter your billing address.
Please enter your credit card number.
Please enter your credit card expiration month and year, and card type, and enter the cardholder's name exactly as it appears on the card.
For your security, the E-mail Address and Password fields are required at the time of your first purchase. If you wish to change these settings in the future, please go to Your Account.

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What are the shipping costs?

Click here for information about our various shipping options.

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How long will it take for my order to arrive?

No Xlibris book exists in printed form until you order it. Once you order a book, Xlibris custom manufactures a copy of the book precisely for you.
Most orders will be to you within two to three weeks. If you order both hardcovers and paperbacks, they may arrive in separate shipments because they are printed separately. We will not charge you double shipping for these split shipments.

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Can I have my order shipped to my PO Box or APO address?

UPS cannot deliver to PO Boxes or APO Box addresses. Please be sure to give us a physical address when placing your order.

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What is the return policy?

If the book you receive has any physical defects, Xlibris will replace that book at no charge. Because our books are custom manufactured for you as they are ordered, we cannot accept returns of books for any other reason.

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Can I purchase Xlibris books offline?

Absolutely. You can also order our books by telephone, fax, mail, or e-mail.

• To order Xlibris books by telephone, please call us at: 1-610-915-5214 or 1-888-795-4274
  
• To order by fax, send your order to: 1-610-915-0294 or 1-610-915-0293
  
• To order by e-mail, send your order to: orders@xlibris.com
  
• To order by mail, send your order to:
        Book Orders
        Xlibris Corporation
        International Plaza II, Suite 340
        Philadelphia, PA 19113-1513
        USA

(Please note that for orders sent by mail, Xlibris has a processing turnaround time of 5 business days before order placement.)

When placing any order, please provide the following information:

• The title, author name, and the number of hardcovers and/or trade paperbacks you want.3
  
• Your name and complete mailing address.
  
• A check, money order or credit card information, and the amount of your order plus shipping and handling within the continental United States.
  
• If ordering by credit card, provide the credit card type, number, expiration date, and the cardholder's name exactly as it appears on the card.
  

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How can I learn more about an Xlibris author?

You may search for and find an Xlibris Author, by name, should you choose to do so. If you search for and find an Xlibris book and view its Book Page, you will also see a link on the Book Page to visit the author's Author Page, which will contain the author's biography and information, along with any messages the author wishes to convey directly you, the reader.

Can I contact Xlibris authors?

You can easily contact an Xlibris Author through his or her Author Page. Click "Contact The Author" beneath the author's name to send an email to the author. Xlibris will forward the messages to the authors. Since some authors do not use email, some of the messages may be forwarded by other means (such as mail). Be sure to include a complete address in your message. Responses may take a few weeks.

What does an Xlibris book look like?

Xlibris books are professionally printed hardbacks and trade paperbacks. Each Xlibris book is 5.5" x 8.5".The trade paperbacks have laminated covers, and the hardcovers have dust jackets.

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