Tacit Knowledge Capture

About the Book

About This Book: Knowledge loss forced organizations to develop knowledge capture programs. Yet captured knowledge proved deficient in quality, due in part to lack of integration of quality management throughout the capture process. This book presents the outcome of a case study that explored the impact of integrating quality management into the tacit knowledge–capture process. The study framed around Polanyi’s theory of tacit knowing proves the perfect management companion. From a social perspective, implementation of a model that encompasses personality and quality could improve the decision-making process. Book Review: “This book presents the outcome of a case study investigation of quality problems associated with learning tacit knowledge. Using qualitative methods, Dr. Dzekashu finds through the study that focusing on human development needs and quality control in knowledge transmittal mitigates quality degradation issues associated with transmitting tacit knowledge. These findings provide important implications for managers seeking to maintain critical and quality mass of organizational knowledge in the face of a rapidly aging workforce.” —Hermann A. Ndofor, PhD, assistant professor, Mays Business School, Texas A&M University

About the Author

About the Author: Dr. William G. Dzekashu resides in Maryland with his beautiful family. He is a graduate of University of Buea, Cameroon (LLB Hons); Southeastern University, Washington, DC (MBA in banking and finance); and Walden University, Minnesota (PhD in applied management and decision sciences). He is employed by the US Federal Government and has served as adjunct professor at the Business and Organizational Leadership Program at Argosy University. He coauthored the peer review article titled “A Quality Approach to Tacit Knowledge Capture: Effective Practice to Achieving Operational Excellence” (2014).