How to Improve Service, Increase Profits, & Keep Customers Happy
A Guide for Giving and Getting Quality Customer Service
by
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Formats
Softcover
£16.95
Softcover
£16.95
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Book Details
Language :
English
Publication Date :
24/01/2011
Format :
Softcover
Dimensions :
6x9
Page Count :
151
ISBN :
9781425704001
About the Book
“Eden Rosen’s book will help you understand the pain and cost of poor service. A must read for those who want to improve customer service.” John Tschohl, President and Founder of Service Quality Institute, Customer Service Guru and Strategist and Author of 5 best sellers including “Achieving Excellence Through Customer Service.”